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Service Center Review Summary
2 out of 5
6/4/2024
I had my vehicle checked by Breaks Plus as well as Firestone , and was told that my emergency brake system sensor was causing the alarm to go off nonstop. I chose to have it fixed at the dealership figuring that the experience with working on Range Rovers doesn’t compare to others.
I drop my vehicle off for a diagnostic that took the entire weekend, just for them to finally check it on Monday and was told it would be $3800 to fix and that’s not including everything else they recommend to add to the service.
My years of experience being a car salesman helped, my decision to get my vehicle fixed elsewhere! Especially when I know for a fact it doesn’t cost $3800. Not the Mention the $309 diagnostic charge for some BS!!!
I can’t wait to leave my Google review!!!
5 out of 5
6/2/2024
Could not ask for a better service team than Derrick, Darcy, Noah, Allan and Cody
2 out of 5
6/1/2024
The agent was no polite or friendly at all
I came to your facility no hands shake and left me standing there Al the 25 minutes that he was doing the inspection and paper work, no explanation of work in any way
Bad experience and I notice that nobody ask me that they if I was been helped
I hope that can be change , because if i have to go back to the dealer I would choose another location .????
5 out of 5
5/31/2024
Josh was very helpful.
4 out of 5
5/31/2024
…
4 out of 5
5/30/2024
Alan was great and very personable. Just teach your wash vendors the basics of soon classic vehicles so as not to bend antennas. All great otherwise. Will recommend!!!
2 out of 5
5/30/2024
For the representative:
Poor communication.
Did not properly set expectations.
For the service department:
Improper management (perhaps training) of your service personnel.
Egregious over pricing, creating a lack of trust.
I have two Jaguars. I will not return to Arrowhead Jaguar for service with either of them. Except to have the “Service Required” warning reset, which apparently was not reset with the service!! Another misstep and time expense to us.
Sorry, not a good experience with Arrowhead Jaguar.
1 out of 5
5/26/2024
I purchased my car from your dealership. When bringing in my car for service I was not offered a loaner car. Joshes failed to call me back on 2 occasions. I had to initiate all correspondence. The part was order wrong and had to come and pick up my car not fixed I am now waiting for a call to bring my car back in to get fixed.
5 out of 5
5/26/2024
Best service & care !!!
3 out of 5
5/25/2024
Brought in my LR4 for repair and they arranged for my insurance to cover the costs that I wasn't aware would be covered. They saved me a lot of money.
5 out of 5
5/25/2024
Pleasant experience, thank you!
5 out of 5
5/24/2024
Noah provided a great customer experience! Thank you Noah for taking care of me today.
5 out of 5
5/24/2024
Noah was very professional and helpful. I felt comfortable and confident with my precious Land Rover in his and the establishment’s care.
Thank you
5 out of 5
5/24/2024
Great service!
5 out of 5
5/23/2024
Yes. Cody was very knowledgable and kind
5 out of 5
5/23/2024
Great service
5 out of 5
5/23/2024
Alan was great!
5 out of 5
5/22/2024
Noah is amazing and always takes care of everything so I don’t have to worry about anything! Thank you so much.
5 out of 5
5/22/2024
Great follow through from Josh
4 out of 5
5/22/2024
I would recommend if they had the type of car we have
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