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Service Center Review Summary
5 out of 5
10/30/2022
Great guy and he handled my situation well. Would recommend
5 out of 5
10/30/2022
Excellent Service
2 out of 5
10/29/2022
Worst service I’ve ever received at any dealership or auto repair shop, let alone a LUXURY dealership. The incompetence is unbelievable. Mike, your head service manager, finally got involved and got things worked out. It’s obvious he knows how a luxury dealership service dept should operate. He was cordial, understanding, and most of all, able to figure out solutions. I would fire everyone in that place except Mile and have him hire a new team. What I saw at your shop would be very very hard to fix. Mike is the only reason I’m not leveraging some of my relationships to make sure people get fired. Very disappointing. If not for Mike.
5 out of 5
10/29/2022
Noah provides outstanding service!!!
5 out of 5
10/29/2022
The service was prompt and courteous. Thank you for taking good care of my vehicle
3 out of 5
10/29/2022
It was not with AlisonBonasia. It was Temo Pompa who helped me. Though I am still waiting for rebadging of my Defender 130 since clear coat bra placed.
5 out of 5
10/28/2022
Noah always takes great care of me. Thanks for the excellent service.
2 out of 5
10/28/2022
It took you 9 weeks to fix an AC and gas tank on a newly purchased SUV, which should have gone through a full inspection prior to be placed on the lot. When reaching out to Cody for status updates, he would avoid my calls and would never call me back when he said he would. Your sales managers are just as worthless and are even worst at following up when they committed to. The only employee in your horrible staff that I dealt with, who I would ever do business with again is Steve, the service manager. Everyone else should be fired or re trained, because even McDonald’s has better customer service than they do.
2 out of 5
10/24/2022
Not great communication from service advisor, had car more then a week, then didn’t find anything.
4 out of 5
10/23/2022
Fast and friendly environment service was completed on time I look forward to my next visit at Arrowhead Range Rover dealership
5 out of 5
10/23/2022
As always excellent service , great customer service very professional
5 out of 5
10/22/2022
Outstanding in every way. Accommodating, kind, and full of integrity
4 out of 5
10/21/2022
Knowing that I was waiting at the dealership for my car, Noah doubled up on manpower and finished my car in half the time. I’ve never seen a service area cleaner. Very efficient.
5 out of 5
10/21/2022
Noah was very professional and gave us updates on the progress of our vehicle in a timely manner. We’ll use this service department again if needed thanks
5 out of 5
10/21/2022
Matthew Brunson was awesome in every aspect from checkin to keeping me appraised on my vehicle. Having had a not so good experience at another dealership in the past, Matthew has re-instated my faith in the landrover quality of service. Thank you
4 out of 5
10/20/2022
Your charge for service is much to high. I was very surprised at the cost. I heard another customer at the next desk complaining about it. She asked her service writer why Arrowhead charges more than other Land Rover dealerships for the same services. Hopefully you really want your customers to tell the truth.
2 out of 5
10/20/2022
They misdiagnosed my car and then still charged me 1000 for nothing, all so that I could get my car back.
5 out of 5
10/19/2022
Excellent service im totally satisfied overall will definitely go back again
5 out of 5
10/18/2022
Thank you Noah. It’s always a pleasure working with you. I appreciate your help and the extra time you take to answer our questions.
4 out of 5
10/16/2022
Proficiency!
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