Lexus Monogram Service

Erik was fantastic. He is the 1st person (after 3 prior visits to your service department) who did exactly as I requested and did exactly as he promised.

The service was excellent and Vincent was honest and accommodating. The Lexus waiting lounge was awesome, very clean and has an array of snacks to choose from. I love going back to Lexus for my car services.

Your TEAM is AWESOME !

Tks

Very good

Tyler and Anthony were great.They made sure that the part i needed for repair was in stock and installed correctly.!! Great job!

This was the best roadside assistance I have ever received. Within a short time someone was at my door to jump start my vehicle and then I followed him back to the dealership to have them test and recharge my battery at no charge. They even washed it which was greatly appreciated since it really needed it. I give everyone involved an A+ for the excellent service I received. Thank you very much!!

Danecia is the best!

Bill is always a pleasure to work with .

Tyler was very professional and kept me informed throughout my service

I dropped my car off at 11:30 for an oil change. After I confirmed the correct phone number to reach me I left. When I didn’t hear back from the service department, I called at six to hear an update. I was told that the service department was closed and I would need to call the next day in the morning to make arrangements for picking up my car. I said that I needed my car that night and I was not willing to wait for the next day. Eventually, after some effort, I had an Uber to get me back to the dealership.

FYI, I don’t want to be contacted by the service rep. I don’t think it’s right that you get contacted by the person who gave you a bad service. I got there and waited outside his office after the last customer left. It was windy and it was cold. I had to ask if I could stay in his office because of the weather. When he finally got around to handling my service, he merely handed me a paper with the estimated amount of $737. This is a standard 20k maintenance. At the very least, tell me why I have to spend that much money. I informed him that I thought I just needed an oil change and that I have a lifetime free oil changes. I asked what came with that and if that includes a 15-point inspection and he said no. Then he added that he did not see that on my file. Not once did he face me during this entire conversation. When I finally got my report, it said that I passed the inspection. Since my service advisor said that the inspection Is not part of the free oil change, how can I trust the accuracy of the said report. I had to see my own mechanic after I left the dealership so they could check my car.

Mitchell was great! He answered my questions thoroughly and made the process of dropping off my car seamless.

Job well done

Christian Santos was very informative and awesome throughout the experience. I would deal with him any day.

Great service

Great service and communication

Craig and Vahagn always treat you like family … they are the very best!

I very like my car ????????

Very pleased with the service I received. I especially appreciate your pickup and delivery service. Many thanks!