Lexus Monogram Service

FYI, I don’t want to be contacted by the service rep. I don’t think it’s right that you get contacted by the person who gave you a bad service. I got there and waited outside his office after the last customer left. It was windy and it was cold. I had to ask if I could stay in his office because of the weather. When he finally got around to handling my service, he merely handed me a paper with the estimated amount of $737. This is a standard 20k maintenance. At the very least, tell me why I have to spend that much money. I informed him that I thought I just needed an oil change and that I have a lifetime free oil changes. I asked what came with that and if that includes a 15-point inspection and he said no. Then he added that he did not see that on my file. Not once did he face me during this entire conversation. When I finally got my report, it said that I passed the inspection. Since my service advisor said that the inspection Is not part of the free oil change, how can I trust the accuracy of the said report. I had to see my own mechanic after I left the dealership so they could check my car.

Mitchell was great! He answered my questions thoroughly and made the process of dropping off my car seamless.

Job well done

Christian Santos was very informative and awesome throughout the experience. I would deal with him any day.

Great service

Great service and communication

Craig and Vahagn always treat you like family … they are the very best!

I very like my car ????????

Very pleased with the service I received. I especially appreciate your pickup and delivery service. Many thanks!

Kept me informed as how the repairs on my vehicle were proceeding. Also made sure I was aware of any issues not discussed before

Honest service writer

Ivan has always provided great service!

Tony always, friendly and professional.

Alejo was great answer all my questions and did everything that had to b done!

Jose was very helpful and provided fantastic service. Thank you!

Alfred continues to provide exemplary service.

Very best! Great staff!

Thanks!

Very professional

Waited 1 hour after being told the car was ready. They couldn’t pull up my rewards, I was told 10 more minutes as the car was in the wash and after an additonal 30 minutes was told again that it was in the wash. I do not think I will return for service as the cost is high and customer service has declined.