Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
7/26/2024
Brad is good at his job, should probably get a raise.
5 out of 5
7/25/2024
Tony is always friendy, helpful and professional. I ask for him every time!
2 out of 5
7/25/2024
My service advisor was great! He kept me informed and was ver pleasant to work with! However, the time it took to replace an in stock tire was outrageous! I was there from 10am until 4pm!
5 out of 5
7/25/2024
Great Service!
5 out of 5
7/25/2024
Great customer service
4 out of 5
7/24/2024
Quick and efficient. New lobby remodel is quite nice.
5 out of 5
7/23/2024
Brad did a good job in communicating with me about the progress of my car. He is the best service consultant I’ve ever worked with the dealership.
4 out of 5
7/21/2024
A big thank you to Brad who looked into our car service if it wasn’t for him the issue probably would not get resolved. My family was impressed by his level of care and service. Once again thank you Brad!
2 out of 5
7/21/2024
My tires were rotated during my visit. After leaving the dealership, my tire pressure indicator light came on. I called the dealer's service department and was reassured that it was probably just not reset after the tires were rotated. It was a minor issue but unsettling since I had a two hour drive back home and didn't want to have a tire issue on the road.
4 out of 5
7/21/2024
My wife and I, both Audi drivers, are always in good hands when Manny is involved in our visits to Audi of Monterey. Funny enough, it was Manny who actually was proactive following a recent conversation, who mentioned the new S-8, and that he could basically get the ball rolling to find a beautiful new one for me. Manny recalls that before my Etron GT RS that I currently drive,I drove a couple of S-8’s of which I really liked and in fact, prefer over my Etron GT RS that I’m driving.
4 out of 5
7/21/2024
The best service that I ever received at a car dealership
5 out of 5
7/21/2024
Thanks car was well serviced!
5 out of 5
7/20/2024
Fantastic!!
5 out of 5
7/20/2024
Tony was very personable and great!
4 out of 5
7/20/2024
All good, only complaint is departments not answering their phones.
5 out of 5
7/20/2024
Great Service by Manny. He’s a great professional and have kept me up to date with my vehicle throughout the process
1 out of 5
7/20/2024
Brought my vehicle in on 5/28 and almost two months later I took it back with no resolution and a $4k+ bill
5 out of 5
7/19/2024
A nice experience.
2 out of 5
7/19/2024
Sidney was very helpful and efficient with his service to me. If this question was about his overall service the answer would be unequivocally YES. However, Audi Monterey as a business chooses to charge over $200 for an oil change. This is completely outrageous and unreasonable and after servicing my car there since I purchased there in 2018, I will most likely never do it again.Please do not ask Sidney to contact me regarding this survey, it should be someone in the management team as they are the ones responaible for the prices charged for service
5 out of 5
7/18/2024
Sidney Station was terrific!
I’m completely satisfied.
Thank you
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