Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
11/19/2024
Always great service and friendly people to help out.
5 out of 5
11/18/2024
Sidney was great. Very helpful and polite. Thank you!
5 out of 5
11/17/2024
Very pleased
1 out of 5
11/16/2024
Charging me 3% for using a credit card is ridiculous.
4 out of 5
11/15/2024
i’m satisfied with the service of Audi of Monterey bay,Ca
5 out of 5
11/15/2024
Good service
5 out of 5
11/13/2024
Very personable and I love the service thank you
5 out of 5
11/5/2024
Every thing was great
1 out of 5
11/5/2024
Please see feedback provided previously via multiple contacts. Poor communication and lack of helpful follow up required extensive research and customer advocacy that should have been initiated by Audi. Poor communication continued for three weeks by Lakeland Audi and factory culminating in the delivery of my vehicle to Stuart Audi who called me to inquire what service I was seeking. Pick up required multiple calls in advance - and upon my arrival, I had to explain to the service consultant why my car was being picked up. Vehicle returned without explanation or paperwork with a scratch on driver side rear view mirror.
3 out of 5
11/4/2024
Stefano was the first associate at three different dealerships to finally be able to assist and answer a question about my Audi Care. He’s a good one!
1 out of 5
11/3/2024
I wouldn't say I'm "completely" satisfied, but the end result is satisfactory and I appreciate Sidney's work. I had to leave my car an extra night because someone at the warehouse forgot to load my part. The next day, my car comes out with a big door ding. Then, I had to leave my car overnight a second time because the technician had trouble with my trunk struts. It turns out I need to bring it back in because the rubber seal isn't installed properly.
1 out of 5
11/3/2024
Each time I have picked up my vehicle after being serviced. I have found where someone had tracked dirt and mud into my car… this is not appreciated!!!!
5 out of 5
11/2/2024
Good service
5 out of 5
11/1/2024
Stephano provides great assistance and information.
He’s very professional l, knowledgeable & proficient.
A+ service
5 out of 5
11/1/2024
Great job
Thank you very much
Manny Serrano was great
5 out of 5
11/1/2024
Brad was courteous, professional, and very helpful throughout the entire experience. 5 star experience!
5 out of 5
11/1/2024
Stefano is great at communicating and I always feel comfortable working with him.
5 out of 5
10/31/2024
Great job, as always!
5 out of 5
10/31/2024
Great service! I will definitely bring my car here again! Thank you!
5 out of 5
10/31/2024
Manny was communicative and helpful
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