Audi USA

My car was received at the appointment time. It was serviced and delivered back to me at a very reasonable time, even after I decided on additional service request. Tony was very professional and provided excellent service.

MR VAUGHT WAS VERY PROFESSIONAL.HE EXPLAINED EVERYTHING PERTAINING MY CAR.HE GAVE ME AND ESTIMATED DATE OF COMPLETION, AND IT WAS DONE IN THE TIME HE STATED.THANK YOU AUDI LAKELAND!

Brady displayed exceptional customer service during my service experience. He got me ride to a from where I needed to go while my crowds being serviced. He kept me posted on what was going on with my vehicle throughout the service process. Job well done!

Brad was outstanding and was able to provide good information. Thanks

Thank you! Everything seems to be working fine in my car. I do appreciate you.

The atmosphere has improved over the years at Audi. The staff is friendly and helpful and also they worked well together to help.

Ok

Bradley was awesome. Great to work with.

He was great as was the technician.

Manny is always professional and exceeds my expectations.

Excellent customer service

Everything was nice and pleasant

Thank you for your help during my service

Manny did a great job of communicating with me by managing my expectations along with finding me a loaner car at the very last minute.

The person lied to me saying my vehicle would be done before Friday and it was not. When I told him I would pick the vehicle up because I was on military duty on the weekend then be leaving out of state for work he said if I left it it would be done and I could pick it up on Saturday. No one contacted me and when I called at noon on Saturday no one was there per the dealership personnel. So I then was without a vehicle for approximately 2 and a half weeks. Stephanio then offered if I paid that someone could drop the vehicle at my house and I guess leave the keys somewhere after I paid and didn't see the vehicle. After I got back from out of state using multiple Ubers when I picked up my vehicle my AC that was working full strength was now completely not working. I have never had an AC go out on a vehicle instantly before and was irritated because I had just done a 40k check up on the car. I don't want to ever work with Stephanie again especially since service for Audi is usually expensive. Poor customer service.

The service team addressed the issue with my car and I'm completely satisfied.

Always amazing service.

Tony always looks out, last second donut throw on and tire order for the new one. All done in an hour with a 30 minute notice upon arrival. Always appreciated.

Everyone very helpful to me-I have several physical limitations related to age & cancer treatment.

Very good service ????